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This Privacy Policy explains how EC Performance collects, uses and protects your personal information when you use our website or services. We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

EC Performance is a vehicle tuning, coding and security specialist registered in England and Wales.

Registered Company: EC Performance — Company No. 16633675
Address: Unit 1F Cwmgors Industrial Estate, Park Howard Road, Gwaun-Cae-Gurwen, Ammanford, SA18 1PA
Email: customerservice@ecperformance.wales
Phone: 01792 732 062 / 07424 242 414

2. Information We Collect

We collect personal information when you submit a booking or enquiry via our website contact form. This may include:

• Your name and contact details (phone number, address, postcode)
• The service you are enquiring about
• Vehicle details you provide in the notes field
• Your marketing preferences (if you opt in)
• Standard technical data such as your IP address and browser type, collected automatically when you visit our site

3. How We Use Your Information

We use your personal information to:

• Respond to your booking request or enquiry
• Arrange and carry out the service(s) you have requested
• Send you service confirmations and follow-up communications
• Send you marketing updates and offers, only if you have opted in
• Comply with our legal obligations

Our lawful basis for processing is legitimate interests (responding to enquiries and providing services) and consent (for marketing communications).

4. How We Store and Protect Your Data

Your information is stored securely and is only accessible to authorised staff. We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure or destruction. We do not sell, rent or trade your personal information to third parties.

5. How Long We Keep Your Data

We retain your personal information only for as long as necessary. Enquiry and booking records are typically kept for up to 6 years to comply with financial and legal record-keeping requirements. Marketing consent records are kept until you withdraw your consent. You may request deletion of your data at any time (see Section 7).

6. Cookies

Our website may use essential cookies to ensure the site functions correctly. We do not use advertising or tracking cookies without your consent. By continuing to use our website, you consent to the use of essential cookies only.

7. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request that we delete your personal data where there is no legitimate reason to continue processing it
• Restriction — ask us to restrict the processing of your data in certain circumstances
• Portability — request transfer of your data in a machine-readable format
• Object — object to processing based on legitimate interests or for direct marketing purposes

To exercise any of these rights, please contact us at customerservice@ecperformance.wales. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time.

8. Third Parties

We do not share your personal data with third parties for their own marketing purposes. We may share data with trusted service providers who assist us in operating our website or conducting our business (such as email or hosting providers), under strict confidentiality agreements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

These Terms and Conditions govern the use of our website and the provision of services by EC Performance. By submitting a booking request or using our services, you agree to these terms.

1. About Us

EC Performance is a vehicle tuning, coding and security specialist registered in England and Wales.

Company No.: 16633675
Address: Unit 1F Cwmgors Industrial Estate, Park Howard Road, Gwaun-Cae-Gurwen, Ammanford, SA18 1PA
Email: customerservice@ecperformance.wales
Phone: 01792 732 062 / 07424 242 414

2. Booking & Acceptance

Submitting a booking request via our website does not constitute a confirmed booking. A booking is only confirmed once we have contacted you and both parties have agreed on a date, time and service. We reserve the right to decline any booking request at our discretion.

3. Pricing

All prices quoted are indicative and subject to confirmation following inspection of the vehicle. Final pricing will be agreed before any work commences. We reserve the right to amend quoted prices where unforeseen complications arise, and will notify you before proceeding.

4. Lifetime Software Warranty

Our lifetime software warranty covers faults directly attributable to our software modifications only. It does not cover mechanical failures, hardware faults, damage caused by third-party modifications, or issues arising from the use of incorrect or contaminated fuel. The warranty is non-transferable and applies to the original vehicle and owner only.

5. Customer Responsibilities

By booking a service, you confirm that:

• You are the registered owner of the vehicle, or have the owner's explicit permission to have the work carried out
• The vehicle is in a roadworthy condition and mechanically sound prior to any tuning work
• You understand that performance modifications may affect your vehicle's insurance — it is your responsibility to notify your insurer
• Any off-road solutions (DPF, EGR, AdBlue delete etc.) are fitted to vehicles used solely off public roads and in compliance with applicable law

6. Liability

EC Performance will not be held liable for any pre-existing mechanical or electrical faults that become apparent during or after our work. Our total liability in any circumstance shall not exceed the value of the service provided. We do not accept liability for loss of use, consequential loss or damage, or loss of earnings.

7. Cancellations

We ask for at least 24 hours' notice if you need to cancel or rearrange a booking. Late cancellations or no-shows may be subject to a call-out or administration charge at our discretion.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The most current version will always be available on our website.